23.04.2024 - 25.04.2024, Berlin

Safeguarding and complaints handling mechanisms


23.04.2024 - 25.04.2024, Berlin

Effective complaint handling mechanisms are useful to identify misconduct in organisations at an early stage. They play an important role in the protection of children and vulnerable adults from all forms of harm, including sexual exploitation, abuse and harassment. In this seminar participants get a step-by-step introduction how to develop and implement effective complaint handling mechanisms for cases of sexual exploitation and abuse.


This interactive workshop will cover the establishment of complaints handling and feedback mechanisms based on international safeguarding standards and donor requirements including managing It will show how to respond to a disclosure. We will also look at case management (role and responsibilities of stakeholders, survivor-centred approaches) and how to work well with partner organisations in identifying risks. Finally, we will look at how to develop a safe organisational culture and how this can be implemented in practice in your own organisation. We will use mixed methodologies to highlight current good practice in the international development and humanitarian sectors supported by peer learning. 


Target group

This workshop is aimed at those employees of German INGOs working in the international development and humanitarian sector, who have responsibility for safeguarding and/or complaints handling mechanisms, e.g. safeguarding leads or focal points, programme advisors and managers, HR managers or designated safeguarding officers.



The workshop consists of half-day pre-workshop assignment and 2.5 day face-to-face training days. The sessions will be in English.

First Training day: Tuesday, 23rd April 2024, 12:00 -5:00 pm, CEST

Second Training day: Wednesday, 24th April 2024, 9:00 am -5:00 pm, CEST

Third Training day: Thursday, 25th April 2024, 9:00 am -5:00 pm, CEST



VENRO Office

Stresemannstr. 72

10963 Berlin 



Aneeta Williams is a human rights lawyer and an international development and humanitarian practitioner (20 years) based in the UK with a passion to prevent, respond and support access to justice for vulnerable survivors/victims and witnesses of abuse, violence and exploitation. She has extensive international experience working with the UN, INGOs, NGOs and private sector organisations over 20 years including policy development, capacity building and investigations in safeguarding.



Participation at this workshop is free of charge. Travel and accommodation costs must be organised and paid for by participants themselves. The training is limited in number of participants. Your registration is binding.


The VENRO guidelines for development policy project and programme work

The eight VENRO guidelines describe the common understanding of quality of VENRO's member organisations, which have committed themselves to aligning their project and programme work in the Global South with them. We offer continuous training on individual guidelines for practical implementation. This training relates to Guideline No. 2: Gender equality, sexual orientation and gender identity.



Please register for the event by by 5th April 2024. The registration period starts at 1st March 2024.

Please note that your registration is not a confirmation of participation. You will receive feedback about your admission to the course one to two weeks after your registration.


Please contact Almut Huss for further questions (a.huss(at)venro.org).