E-LEARNING VIDEOS

In our day-to-day (project) work, we often spend too little time reflecting on the knowledge we have gained. The systematic handling of knowledge and experience enables us to learn from successes and mistakes and to work more effectively in the future. But how does good and sustainable knowledge management actually work? These three interactive videos on the basics, the project lifecycle and the staff lifecycle provide tools to make knowledge management a natural part of the work processes in NGOs.

Overview of the three learning modules

1. Introduction to Knowledge Management

Knowledge management should be a natural part of day-to-day work in NGOs, especially in cooperation with partner organisations. The systematic handling of knowledge and experience enables us to learn from successes and mistakes and to work together more effectively in the future. This video shows the basics of how to implement knowledge management in your project work and organisations.

Assignments

The following assignments will help you to implement the learning from the video:

Assignment 1: Reflection

  • What are your core organisational processes, services and products?
  • How is knowledge management linked to them?
  • What knowledge is crucial for your success as organisation?
  • What can knowledge management contribute to achieving your organisational strategic objectives/ key performance indicators/ success indicators?

Assignment 2: Success Stories

  • What examples/ stories of successful knowledge management are there in your organisation or in other organisations that illustrate the added value of knowledge management?
  • Collect at least 3 examples/ stories and present them to your management/ team.
Supporting Material
  • KM Capacity Assessment Tool The Knowledge Management Capacity Assessment Tool is mentioned in the video and helps organisations to identify gaps, raise awareness, and determine areas where further attention or investment is required.

2. Knowledge Management in project lifecycles: Learning from experiences

In what ways can development and humanitarian projects improve through the systematic management of knowledge and how can we best learn from our experiences?  This video takes a closer look at the implementation of knowledge management in project cycles.

Assignments

The following assignments will help you to implement the learning from the video:

Assignment 1: Reflection

  • What is already done in your organisation to capture/ capitalize knowledge within projects/ programmes?
  • What is already done in your organisation to share experiences within and between projects/ programmes?
  • Imagine you would set up an internal marketing campaing for learning from failure. How would it look like? What would you do? Who would be part of your team and help you promote?

Assignment 2: Knowledge Product assessment

  • Take one knowledge product from your organisation and do a quick assessment of its usefulness and user-friendliness using the table from the previous slide.
  • Search for at least 5 different examples of really outstanding knowledge products (manuals, videos, micro articles, etc.). What makes them userfriendly? Why do you like them? What could you learn from them and integrate into your knowledge products?
Supporting Materials

3. Knowledge within staff lifecycle: Capturing and transferring knowledge when staff rotates or leaves

Through the conscious and systematic handling of knowledge, this valuable resource can be transformed into a productive service for organisations. This video focuses on knowledge and knowledge management within staff lifecycle.

Assignments

The following assignments will help you to implement the learning from the video:

Assignment 1: Reflection

  • What is already done in my organisation to capture knowledge from rotating/ leaving staff?
  • Do a quick knowledge loss risk assessment for your team.
    • Is there any person in your team that carries very critical knowledge and has a high risk to leave?
    • How high do you rate the risk that this persons could leave?
    • What is the very critical knowledge and how could you capture it and/ or transfer it to another person?

Assignment 2: Knowledge Map

Develop a knowledge map for your current position (or one of your key action areas).

Assignment 3: Knowledge Transfer

  • Imagine, one of your team members/ colleagues would leave his/ her position in 3 months’ time.
    • How would you structure the handover/ leaving expert debriefing and knowledge transfer?
    • Who would be involved?
    • What would be your role? Would you engage a facilitator (internal/ external)
  • What could be minimum requirements/ standards for leaving expert debriefing/ knowledge transfer within your organisation? In which document/ process should these requirements be integrated
Supporting Material
  • Knowledge Map The Knowledge Map is part of Assignment 2 and helps to structure knowledge for a certain position.
nach oben